USS Enterprise chief engineer Montgomery ‘Scotty’ Scot teaches lieutenant commander Geordi La Forge a hard lesson in expectation management.
“Captains are like children; they always want everything, right now. Give him what he needs, not what he wants, and never tell him how long things really take.”
Every business needs a Scotty to service client and customer expectation.
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VIDEO: Star Trek's Scotty on managing expectation
1 Dec 2009
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